> For the complete documentation index, see [llms.txt](https://docs.metacopier.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.metacopier.io/metacopier/frequently-asked-questions-faq.md). # Frequently Asked Questions (FAQ) This FAQ section gathers common questions and answers that don’t naturally fit into other parts of our documentation. Whether you're seeking clarification on edge cases, uncommon scenarios, or general guidance, this is the place to look. If you encounter a question not addressed here or elsewhere in the docs, feel free to suggest it for inclusion. We’re always working to improve the support experience. ## Is MetaCopier suitable for beginners? Absolutely! MetaCopier is designed to be user-friendly, making it suitable for both beginners and experienced traders. Our intuitive interface and documentation ensure a smooth experience for all users. ## What sets MetaCopier apart from other copy trading platforms? MetaCopier stands out due to its unbeatable pricing, fast execution speed, and user-friendly design. We prioritize transparency, reliability, and innovation, making us the preferred choice for copy trading enthusiasts. ## How secure is MetaCopier? Security is our top priority. MetaCopier employs state-of-the-art encryption and security measures to safeguard your account information and transactions. We take every precaution to ensure a secure and trustworthy trading environment. ## If I add an account but there is no copier active, will it be billed? Yes. Billing starts as soon as the account is added and continues until it is removed. To avoid being billed, you need to remove the account. ## How long does it take to replicate a trade? The time required to replicate a trade on MetaCopier depends on several factors, including the speed of the broker’s server, internet connection stability, and overall market conditions. Nevertheless, MetaCopier is designed to execute trades in real time, ensuring fast and efficient replication: the internal copier latency is 5 milliseconds by default. For the full latency breakdown, see [Specifications](/features/specifications.md#latency). ## Are there any limits on the number of accounts? MetaCopier is cloud-based and built to scale, so there’s no hard limit on how many accounts you can add. That said, to prevent misuse, there’s a soft limit of 100 accounts per project, but if you need more, just let us know and we’ll be happy to increase it. For **trial users**, there’s a limit of 10 accounts. More accounts unlock progressively as the project is funded: total funding of $160 unlocks up to 20 accounts, $240 up to 30, and so on up to $800 for the full 100 accounts. Funding means your project balance plus everything you have already paid in invoices, and the $20 free trial credit does not count towards it. These amounts are thresholds, not an extra charge, and the limit is lifted permanently once the project reaches $800 in total funding. See [Trial and funding-based account limits](/features/specifications.md#trial-and-funding-based-account-limits) for the full tier table. ## How do I get the USD 20 free trial credit? New users get a USD 20 trial credit on their first project. To claim it: 1. Open . As long as you have no project yet, the **Get your 20 credit trial** dialog opens. 2. Enter your mobile number in international format (for example +41 79 123 45 67) and confirm it with the code you receive by SMS. 3. Create your first project. The trial credit is added to it automatically. Please note: * Each phone number can only be used once for the trial credit. * The trial is only available before you create your first project. If you create a project without verifying your phone number, the trial can't be claimed anymore. * The trial credit can't be withdrawn. ## Do you offer a money-back guarantee? We provide a $20 free trial credit so you can explore most of our features before making a purchase. Because of this, we do not offer a money-back guarantee. Unused project balance is not lost, however: if you funded the project by credit card, you can withdraw it back to that card yourself from the dashboard. See [Withdraw unused balance](/metacopier/payment-methods.md#withdraw-unused-balance). If you wish to stop billing, please **delete all accounts in every project** to ensure no further charges are incurred. ## Why is my account showing as read-only? Your account may show as read-only if you connected it using the investor password instead of the master password, or because some prop firms temporarily switch funded accounts to read-only mode during weekends. If you are using a cTrader account, make sure to generate a token with both read and write permissions to enable full access. ## Do you restrict any countries? No, we do not impose any country restrictions. Our platform is accessible worldwide, allowing users from any region to register and use our services. However, please note that it is your responsibility to ensure compliance with your local laws and regulations regarding online trading and financial services. ## Why does MetaCopier show a higher drawdown than MetaTrader? MetaCopier calculates drawdown values in real time, updating every second, while MetaTrader and many other platforms calculate them less frequently or with simplified methods. Because of this higher measurement frequency, MetaCopier captures even the smallest fluctuations in account balance or equity, leading to a more precise (and sometimes higher) drawdown figure. ## Where can I see the details of the invoice? You can find them in your project. Open your project and, on the left-hand side, select Invoices. There you will find a link to download a PDF with all the invoice details and a breakdown of how it was calculated. ## Can I trigger a payment manually? Yes. If, for some reason, the invoice could not be paid automatically, you can trigger the payment manually. Please open your project and select Invoices from the menu on the left. There you will find a button labeled “Request payment”, which you can use to trigger the payment again. If the payment fails again, please contact your bank to find out why the charge was declined (e.g. 3D Secure not completed, card limits). Once resolved, you can retry in the Invoices section with a new payment request.