Frequently Asked Questions (FAQ)

This FAQ section gathers common questions and answers that don’t naturally fit into other parts of our documentation. Whether you're seeking clarification on edge cases, uncommon scenarios, or general guidance, this is the place to look. If you encounter a question not addressed here or elsewhere in the docs, feel free to suggest it for inclusion. We’re always working to improve the support experience.

Is MetaCopier suitable for beginners?

Absolutely! MetaCopier is designed to be user-friendly, making it suitable for both beginners and experienced traders. Our intuitive interface and documentation ensure a smooth experience for all users.

What sets MetaCopier apart from other copy trading platforms?

MetaCopier stands out due to its unbeatable pricing, fast execution speed, and user-friendly design. We prioritize transparency, reliability, and innovation, making us the preferred choice for copy trading enthusiasts.

How secure is MetaCopier?

Security is our top priority. MetaCopier employs state-of-the-art encryption and security measures to safeguard your account information and transactions. We take every precaution to ensure a secure and trustworthy trading environment.

If I add an account but there is no copier active, will it be billed?

Yes. Billing starts as soon as the account is added and continues until it is removed. To avoid being billed, you need to remove the account.

How long does it take to replicate a trade?

The time required to replicate a trade on MetaCopier depends on several factors, including the speed of the broker’s server, internet connection stability, and overall market conditions. Nevertheless, MetaCopier is designed to execute trades in real time, ensuring fast and efficient replication.

Are there any limits on the number of accounts?

MetaCopier is cloud-based and built to scale, so there’s no hard limit on how many accounts you can add. That said, to prevent misuse, there’s a soft limit of 100 accounts per project, but if you need more, just let us know and we’ll be happy to increase it. For trial users, there’s a limit of 10 accounts, which can be lifted by funding the project with $50 or an equivalent amount. If you’ve already received and paid an invoice, this limit no longer applies.

Do you offer a money-back guarantee?

We provide a $20 free trial credit so you can explore most of our features before making a purchase. Because of this, we do not offer a money-back guarantee or refunds. If you wish to stop billing, please delete all accounts in every project to ensure no further charges are incurred.

Why is my account showing as read-only?

Your account may show as read-only if you connected it using the investor password instead of the master password, or because some prop firms temporarily switch funded accounts to read-only mode during weekends. If you are using a cTrader account, make sure to generate a token with both read and write permissions to enable full access.

Do you restrict any countries?

No, we do not impose any country restrictions. Our platform is accessible worldwide, allowing users from any region to register and use our services. However, please note that it is your responsibility to ensure compliance with your local laws and regulations regarding online trading and financial services.

Why does MetaCopier show a higher drawdown than MetaTrader?

MetaCopier calculates drawdown values in real time, updating every second, while MetaTrader and many other platforms calculate them less frequently or with simplified methods. Because of this higher measurement frequency, MetaCopier captures even the smallest fluctuations in account balance or equity, leading to a more precise (and sometimes higher) drawdown figure.

I changed the account settings, but nothing seems to happen. Why?

When you update your account settings such as copier configurations or risk limits, the changes are usually applied instantly, though in some cases it may take up to one minute for them to be fully processed. If you still do not see the changes after that time, try refreshing your account view or reconnecting, and if the issue persists, please contact support.